@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";:root{--bg-primary: #020617;--bg-secondary: #0f172a;--bg-card: rgba(15, 23, 42, .95);--bg-card-hover: #1e293b;--bg-glass: rgba(2, 6, 23, .9);--bg-input: #000000;--border-color: rgba(255, 255, 255, .2);--border-active: #818cf8;--text-primary: #ffffff;--text-secondary: #e2e8f0;--text-muted: #cbd5e1;--accent-primary: #818cf8;--accent-primary-hover: #a5b4fc;--accent-glow: rgba(129, 140, 248, .4);--accent-success: #34d399;--accent-success-bg: rgba(52, 211, 153, .2);--accent-warning: #fbbf24;--accent-warning-bg: rgba(251, 191, 36, .2);--accent-danger: #fb7185;--accent-danger-bg: rgba(251, 113, 133, .2);--accent-info: #7dd3fc;--accent-info-bg: rgba(125, 211, 252, .2);--gradient-primary: linear-gradient(135deg, #818cf8 0%, #c084fc 100%);--gradient-card: linear-gradient(145deg, rgba(30, 41, 59, .9) 0%, rgba(15, 23, 42, .9) 100%);--gradient-header: linear-gradient(135deg, #0f172a 0%, #020617 100%);--gradient-glow: radial-gradient(circle at top right, rgba(129, 140, 248, .2), transparent 400px);--shadow-sm: 0 2px 4px rgba(0, 0, 0, .4);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, .5);--shadow-lg: 0 24px 48px -12px rgba(0, 0, 0, .6);--shadow-glow: 0 0 20px rgba(129, 140, 248, .3);--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--transition-fast: .1s;--transition-base: .2s;--transition-slow: .5s cubic-bezier(.4, 0, .2, 1);--sidebar-width: 280px;--header-height: 72px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px;scroll-behavior:smooth}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background-color:var(--bg-primary);background-image:var(--gradient-glow);background-attachment:fixed;color:var(--text-primary);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden;min-height:100vh}a{color:var(--accent-primary);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--accent-primary-hover)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--text-muted);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-secondary)}.container{max-width:1400px;margin:0 auto;padding:0 24px}.glass{background:var(--bg-glass);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-color)}.card{background:var(--bg-card);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:24px;transition:all var(--transition-base);box-shadow:var(--shadow-md)}.card:hover{border-color:var(--border-active);box-shadow:var(--shadow-glow);transform:translateY(-4px) scale(1.01);background:var(--bg-card-hover)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border:none;border-radius:var(--radius-md);font-family:Inter,sans-serif;font-size:.875rem;font-weight:600;cursor:pointer;transition:all var(--transition-fast);position:relative;overflow:hidden}.btn:after{content:"";position:absolute;inset:0;background:linear-gradient(135deg,rgba(255,255,255,.1) 0%,transparent 100%);opacity:0;transition:opacity var(--transition-fast)}.btn:hover:after{opacity:1}.btn:active{transform:scale(.97)}.btn-primary{background:var(--gradient-primary);color:#fff;box-shadow:0 2px 8px var(--accent-glow)}.btn-primary:hover{box-shadow:0 4px 16px var(--accent-glow)}.btn-secondary{background:var(--bg-card);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{border-color:var(--border-active);background:var(--bg-card-hover)}.btn-danger{background:var(--accent-danger);color:#fff}.btn-danger:hover{background:#dc2626}.btn-success{background:var(--accent-success);color:#fff}.btn-ghost{background:transparent;color:var(--text-secondary);padding:8px 12px}.btn-ghost:hover{color:var(--text-primary);background:var(--bg-card)}.btn-sm{padding:6px 12px;font-size:.8rem}.btn-icon{width:36px;height:36px;padding:0;border-radius:var(--radius-sm)}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:.8rem;font-weight:500;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.form-input,.form-select,.form-textarea{padding:10px 14px;background:var(--bg-input);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-family:Inter,sans-serif;font-size:.9rem;transition:all var(--transition-fast);outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-glow)}.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}.form-textarea{resize:vertical;min-height:100px}.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:24px;font-size:.72rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;box-shadow:0 2px 4px #0003}.badge-open{background:var(--accent-info-bg);color:#7dd3fc;border:1px solid rgba(56,189,248,.4)}.badge-closed{background:var(--accent-success-bg);color:#6ee7b7;border:1px solid rgba(16,185,129,.4)}.badge-urgent{background:var(--accent-danger-bg);color:#fda4af;border:1px solid rgba(244,63,94,.4)}.badge-pending{background:var(--accent-warning-bg);color:#fcd34d;border:1px solid rgba(245,158,11,.4)}.badge-admin{background:#a855f733;color:#d8b4fe;border:1px solid rgba(168,85,247,.4)}.table-responsive{overflow-x:auto;width:100%;-webkit-overflow-scrolling:touch;margin-bottom:1rem}.table-responsive::-webkit-scrollbar{height:8px}.table-responsive::-webkit-scrollbar-track{background:var(--bg-secondary);border-radius:4px}.table-responsive::-webkit-scrollbar-thumb{background:var(--border-color);border-radius:4px;border:2px solid var(--bg-secondary)}.table-responsive::-webkit-scrollbar-thumb:hover{background:var(--accent-primary)}.data-table,.table{width:100%;min-width:1100px;border-collapse:separate;border-spacing:0}.data-table thead th{padding:16px 20px;text-align:left;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);background:var(--bg-secondary);border-bottom:2px solid var(--border-color);position:sticky;top:0;z-index:10}.data-table thead th:first-child{border-radius:var(--radius-md) 0 0 0}.data-table thead th:last-child{border-radius:0 var(--radius-md) 0 0}.data-table tbody tr{transition:all var(--transition-fast);cursor:pointer}.data-table tbody tr:hover{background:var(--bg-card-hover);transform:scale(1.005)}.data-table tbody tr.selected{background:var(--accent-glow);border-left:3px solid var(--accent-primary)}.data-table tbody td{padding:12px 16px;border-bottom:1px solid var(--border-color);font-size:.875rem;color:var(--text-primary)}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes slideIn{0%{opacity:0;transform:translate(-16px)}to{opacity:1;transform:translate(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.animate-fade-in{animation:fadeIn .3s ease-out forwards}.animate-slide-in{animation:slideIn .3s ease-out forwards}.skeleton{background:linear-gradient(90deg,var(--bg-card) 25%,var(--bg-card-hover) 50%,var(--bg-card) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;border-radius:var(--radius-sm)}.toast-container{position:fixed;top:24px;right:24px;z-index:9999;display:flex;flex-direction:column;gap:8px}.toast{padding:14px 20px;border-radius:var(--radius-md);font-size:.875rem;font-weight:500;animation:fadeIn .3s ease-out;min-width:300px;box-shadow:var(--shadow-lg)}.toast-success{background:var(--accent-success);color:#fff}.toast-error{background:var(--accent-danger);color:#fff}.toast-info{background:var(--accent-info);color:#fff}.modal-overlay{position:fixed;inset:0;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease-out}.modal-content{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-xl);padding:32px;max-width:560px;width:90%;max-height:85vh;overflow-y:auto;box-shadow:var(--shadow-lg);animation:fadeIn .3s ease-out}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.modal-title{font-size:1.25rem;font-weight:700;color:var(--text-primary)}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:64px 24px;text-align:center}.empty-state-icon{font-size:3rem;opacity:.2}.empty-state-title{font-size:1.1rem;font-weight:600;color:var(--text-secondary)}.empty-state-text{font-size:.9rem;color:var(--text-muted);max-width:400px}.spinner{width:32px;height:32px;border:3px solid var(--border-color);border-top-color:var(--accent-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.loading-container{display:flex;align-items:center;justify-content:center;padding:64px;gap:12px}@media(max-width:768px){html{font-size:13px}.container{padding:0 16px}.modal-content{padding:24px;margin:16px}}.request-detail-grid{display:grid;grid-template-columns:1fr 320px;gap:20px;margin-bottom:24px;align-items:start}@media(max-width:1100px){.request-detail-grid{grid-template-columns:1fr;gap:16px}}@media(max-width:768px){.page-content,.detail-body{padding:16px}.detail-header{padding:12px 20px}.detail-field{margin-bottom:16px}}.attachment-thumbnail{position:relative;width:100%;aspect-ratio:16 / 9;background:var(--bg-input);border-radius:var(--radius-md);overflow:hidden;border:1px solid var(--border-color);cursor:pointer;transition:all var(--transition-base)}.attachment-thumbnail:hover{border-color:var(--accent-primary);transform:scale(1.02)}.attachment-thumbnail img{width:100%;height:100%;object-fit:cover;display:block}.attachment-thumbnail .placeholder{width:100%;height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--text-muted);font-size:2rem}.attachment-thumbnail .placeholder span{font-size:.7rem;font-weight:500;text-transform:uppercase}.lightbox-overlay{position:fixed;inset:0;background:#000000f2;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:9999;display:flex;align-items:center;justify-content:center;padding:40px;cursor:zoom-out;animation:fadeIn .3s ease-out}.lightbox-content{position:relative;max-width:100%;max-height:100%}.lightbox-content img{max-width:100%;max-height:90vh;object-fit:contain;border-radius:var(--radius-md);box-shadow:0 0 40px #00000080}.lightbox-close{position:absolute;top:-40px;right:0;background:none;border:none;color:#fff;font-size:2rem;cursor:pointer;padding:10px}.lightbox-caption{position:absolute;bottom:-40px;left:0;right:0;text-align:center;color:#fff;font-size:.9rem}.app-layout{display:flex;min-height:100vh}.sidebar{width:280px;background-color:#0f172a!important;background-image:linear-gradient(to bottom,#0f172a,#020617);border-right:1px solid var(--border-color);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:1000;transition:all var(--transition-base);box-shadow:10px 0 30px #0000004d;overflow-x:hidden}.sidebar-header{padding:24px 20px;border-bottom:1px solid var(--border-color)}.sidebar-logo{display:flex;align-items:center;gap:12px}.sidebar-logo-icon{width:44px;height:44px;background:var(--gradient-primary);border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1.4rem;box-shadow:0 4px 15px var(--accent-glow);border:1px solid rgba(255,255,255,.2)}.sidebar-logo-text{font-size:1.25rem;font-weight:800;background:var(--gradient-primary);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;letter-spacing:-.03em;line-height:1.1}.sidebar-logo-sub{font-size:.65rem;color:var(--text-muted);font-weight:600;letter-spacing:.1em;text-transform:uppercase;margin-top:2px}.sidebar-lang-switcher{padding:0 20px;margin-bottom:20px;display:flex;gap:8px}.lang-btn{flex:1;background:var(--bg-input);border:1px solid var(--border-color);color:var(--text-secondary);padding:6px 0;border-radius:var(--radius-sm);cursor:pointer;font-size:.75rem;font-weight:600;transition:all .2s}.lang-btn:hover{border-color:var(--accent-primary);color:var(--text-primary)}.lang-btn.active{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff;box-shadow:0 4px 12px #6366f14d}.sidebar-nav{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:4px}.sidebar-nav-item{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:var(--radius-md);color:var(--text-secondary);font-size:.875rem;font-weight:500;transition:all var(--transition-fast);cursor:pointer;border:none;background:none;width:100%;text-align:left;font-family:Inter,sans-serif}.sidebar-nav-item:hover{background:var(--bg-card-hover);color:var(--text-primary);transform:translate(4px)}.sidebar-nav-item.active{background:var(--accent-glow);color:var(--accent-primary);font-weight:600}.sidebar-nav-item.active:before{content:"";position:absolute;left:0;width:4px;height:24px;background:var(--gradient-primary);border-radius:0 4px 4px 0;box-shadow:0 0 10px var(--accent-primary)}.sidebar-nav-icon{font-size:1.15rem;width:24px;text-align:center}.sidebar-section-title{padding:20px 14px 8px;font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted)}.sidebar-footer{padding:16px 12px;border-top:1px solid var(--border-color)}.sidebar-user{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--radius-md);transition:background var(--transition-fast)}.sidebar-user:hover{background:var(--bg-card-hover)}.sidebar-avatar{width:32px;height:32px;border-radius:50%;background:var(--gradient-primary);display:flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700;color:#fff}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{font-size:.8rem;font-weight:600;color:var(--text-primary)}.sidebar-user-status{font-size:.7rem;color:var(--accent-success)}.main-content{flex:1;margin-left:280px;min-height:100vh;width:calc(100% - 280px)}.topbar{height:var(--header-height);background:#0f172a99;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;padding:0 32px;position:sticky;top:0;z-index:50;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px)}.topbar-left{display:flex;align-items:center;gap:16px}.topbar-title{font-size:1.1rem;font-weight:700;color:var(--text-primary)}.topbar-breadcrumb{font-size:.8rem;color:var(--text-muted)}.topbar-right{display:flex;align-items:center;gap:12px}.topbar-search{position:relative}.topbar-search input{padding:8px 14px 8px 36px;background:var(--bg-input);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-family:Inter,sans-serif;font-size:.85rem;width:240px;transition:all var(--transition-fast);outline:none}.topbar-search input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-glow);width:300px}.topbar-search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);font-size:.85rem}.page-content{padding:24px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;flex-wrap:wrap;gap:16px}.page-title{font-size:1.5rem;font-weight:800;color:var(--text-primary);letter-spacing:-.02em}.page-subtitle{font-size:.875rem;color:var(--text-secondary);margin-top:4px}.page-actions{display:flex;align-items:center;gap:10px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--gradient-card);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:20px;display:flex;align-items:flex-start;justify-content:space-between;transition:all var(--transition-base)}.stat-card .request-line-row-live-warning{background:#ef444414}.stat-card .request-line-row-live-critical{background:#7f1d1d47}.stat-card .live-operator-badge{font-size:.65rem;padding:2px 8px;border-radius:12px;font-weight:700;border:1px solid transparent}.stat-card .live-operator-badge-warning{background:#ef444426;color:#fecaca;border-color:#f8717173}.stat-card .live-operator-badge-critical{background:#7f1d1d73;color:#fee2e2;border-color:#fca5a559}.stat-card .live-operator-badge-resolved{background:#16a34a3d;color:#dcfce7;border-color:#4ade8073}.stat-card:hover{border-color:var(--border-active);box-shadow:var(--shadow-glow);transform:translateY(-2px)}.stat-value{font-size:2rem;font-weight:800;color:var(--text-primary);line-height:1;margin-bottom:4px}.stat-label{font-size:.8rem;color:var(--text-secondary);font-weight:500}.stat-icon{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.3rem}.stat-icon-blue{background:var(--accent-info-bg);color:var(--accent-info)}.stat-icon-green{background:var(--accent-success-bg);color:var(--accent-success)}.stat-icon-yellow{background:var(--accent-warning-bg);color:var(--accent-warning)}.stat-icon-purple{background:#8b5cf61f;color:#8b5cf6}.filter-bar{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}.filter-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:20px;font-size:.8rem;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);font-family:Inter,sans-serif}.filter-chip:hover,.filter-chip.active{border-color:var(--accent-primary);color:var(--accent-primary);background:var(--accent-glow)}.request-list-container{background:var(--bg-card);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-color);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-md)}.request-list-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.request-list-title{font-size:.95rem;font-weight:600;color:var(--text-primary)}.request-list-count{font-size:.8rem;color:var(--text-muted)}.detail-panel{background:var(--bg-card);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-color);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow-lg)}.detail-header{padding:16px 24px;background:#ffffff08;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.detail-id{font-size:.8rem;color:var(--accent-primary);font-weight:600}.detail-body{padding:32px}.detail-field{margin-bottom:20px}.detail-field-label{font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin-bottom:6px}.detail-field-value{font-size:.9rem;color:var(--text-primary);line-height:1.5}.detail-actions{padding:16px 24px;border-top:1px solid var(--border-color);display:flex;gap:10px}.mobile-menu-btn{display:none;background:none;border:none;color:var(--text-primary);font-size:1.3rem;cursor:pointer}@media(max-width:992px){.sidebar{display:none!important;position:fixed!important;left:0!important;top:0!important;height:100%!important;width:280px!important;z-index:2000!important}.sidebar.open{display:flex!important;transform:none!important}.main-content{margin-left:0!important;width:100%!important;overflow-x:hidden!important}.mobile-menu-btn{display:flex}.topbar-search input{width:160px}.topbar-search input:focus{width:200px}.stats-grid{grid-template-columns:repeat(2,1fr)}.page-header{flex-direction:column;align-items:flex-start;gap:12px}.filter-bar{overflow-x:auto;flex-wrap:nowrap;padding-bottom:8px}}.dashboard-grid{display:grid;grid-template-columns:1fr 300px;gap:24px;margin-top:10px}@media(max-width:1024px){.dashboard-grid{grid-template-columns:1fr}}